Credit Card approval process automation for one of the most important and largest International Financial Institution
Our client had a manual process for Credit Cards offering that also required prospect validation and risk verification which on average, took more than 2 weeks for each procedure.
ART was implemented to:
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Automate the Credit Card sales process including prospect validation and risk verification in its channels:
- External telemarketing companies.
- Websites.
- Mobile application for external campaigns.
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Additionally, a Help Desk service was provided to support its sales force efforts.
Today
The Bank allocates 3 times more Credit Cards on a monthly basis since ART’s implementation.
20% reduction in potential client drop-offs.
Rejections decreased by 26% and fraud by 70%.
Process time reduced from 25 days to just 20 minutes.
100% elimination of document loss and information leakage.
Success stories
Learn more about the full potential that ART can bring to your business, in another success story.